General Terms and Conditions
RESERVATION: A deposit of 50% is required at the time of booking
and the balance at least 30 days before the tour begins
CANCELLATION: Any amount paid
will be refunded less the cost of cancellation fees levied by hotel/ lodges,
food purchases and other relevant expenses.
RATES: Our prices include
entrance fees to National parks and Game Reserves, meals while on safari,
transportation and the services of our driver/guides as per itinerary.
The rates are based on tariffs and other costs prevailing at the time
of printing and are subject to change without prior notice.
TRANSPORTATION: Saloon cars,
minibuses, landcruisers, Landrovers, coaches or trucks will be provided
according to the route and the number of clients and the services of professional,
English speaking driver/ guides. We reserve the right to use the services
of sub- contractors for all or part of the services.
ACCOMMODATION: The standard
pricing policy is based on a twin room/tent being shared by two people.
A single room/tent will be provided on request at a supplementary cost
but cannot be guaranteed.
ALTERATION OF TOURS: The company
reserves the right to alter the route or cancel the operation of any scheduled
tour should conditions so necessitate. We reserve the right to decline
to accept or retain any client as a member of any tour at any given time
in which event an equitable amount will be refunded.
LIABILITY: The company and
its agents act only as agents of the passengers in all matters relating
to hotel/ lodge and tented accommodation, tours and transport etc. and
shall not be liable for injury, delay, loss or damage in any manner.
CLIMBING EQUIPMENT: Gear for
mountain climbing is not included in the tour cost but can be hired at
Nanyuki, Naro Moru and Chogoria for Mt. Kenya and at Arusha, Moshi or
the Marangu park Gate for Mt. Kilimanjaro.
CAUTION: All expeditions involve
an element of personal risk and can be of a hazardous nature. Every participant
must accept this risk. We are not liable for any loss, damage, injury,
delay or inconvenience caused to you or your baggage as a result, directly
or indirectly or any matter of whatever nature, which is beyond our control.
All participants are advised to take an insurance policy to cover personal
accident and medical expenses. We can arrange this for you at a relatively
low cost.
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